Payment

Is the on-line payment of my order with you safe?

Any on-line payment-method that we offer you is always offered via a secure and encrypted SSL Extended Validation connection.
This means that it is not possible for third parties to intercept the data during the transaction. You can verify the encrypted and secure connection by looking at the address bar of your browser. There should be a green colored padlock there.

Are your prices including VAT?

All prices mentioned on our website include 21% Dutch VAT.

Is this a subscription service?

NO. CellTrack is not a subscription service. If you choose to purchase Credits, it is a one-time, transaction.

How long will my Credits stay valid?

Your Credits will never expire.

Can excess Credits be reimbursed to my bank account?

Unfortunately it is not possible to get your remaining Credits reimbursed. This has to do with high transaction costs and bank fees.
We generally advise to not purchase more than the minimum amount the first time you try our services.

How can I purchase Credits?

After signing up for an account, you can purchase Credits by clicking the button ‘BUY CREDITS’.
You can pay with PayPal, IDeal, Credit Card, and Bancontact. Payment methods may vary locally.

What are the costs?

# Name Price
1 Send SMS 1 credit
2 Flash SMS 1 credit
3 Voice Message 1 credit
4 GPS trace 2 credits
5 Telecom trace 1 credit
6 WhatsApp trace 1 credit
7 Social Media Trace 1 credit

Usage

Do I have to download or install any software?

No, all functions are online. You don’t need to install anything.

Can I also trace a mobile number from another country?

Yes, our service works with just about every mobile number in the world.

As an investigating officer, can I use your service during an investigation?

Yes, that’s possible. We offer a public service for which no special authority is required.

Can I also locate a fixed phone number?

No, only mobile numbers can be located. If you need to look-up a landline, look for a reverse number lookup on google.

My phone was stolen, can CellTrack find it?

Yes, this should be possible with our GPS-Trace, provided the thief opens the SMS. Should the thief open our SMS out of curiosity, then can turn on the GPS antenna and find the exact location. CellTrack will then Email you this location within seconds. Except for location, you will also get a email with the phone’s IP address. If it concerns a WIFI connection ,then the police can request the telecom provider to provide the address of that subscriber and get you your phone back.
As a free alternative, can first try to locate your phone via the Google / Apple.com. If you own an iPhone, you could use the "Find My iPhone" function in iCloud to determine the exact position. If you own an Android, you could try to log in to your google account and find your phone via their free service.

How can I trace the location of my mobile phone?

You can trace the location of your mobile phone in two ways: with the Telecom-Trace and with the GPS-Trace.
The Telecom-Trace can show you if the phone is located in another country and the GPS-Trace can give you the exact location.

How do I start a Trace?

From the top menu select 'Trace Location’. After that you can select either the Telecom Trace or the GPS Trace. After entering the phone number, press ‘Send’ or ‘Retrieve Location’.
Please watch these videos for more information:
GPS Trace: https://youtu.be/kAORoqI31zk
Telecom Trace: https://youtu.be/2ohxV2VrJeo

What is the difference between the Telecom Trace and the GPS Trace?

The Standard tracewill work immediately and goes undetected by the phone user.
The standard trace will retrieve real time information like the country the phone is in and information about the telecom provider that the phone is using.
The Telecom trace can also look up the user’s name ,home address, sex, picture, job and much more.

A disadvantage to this trace is that some telecom providers block location tracing nowadays. This means that a Telecom Trace might show that a mobile phone is in its home country while in reality it is in another country.

- The GPS trace can provide you very accurate location details. However, interaction from the phone user will be required. This meant that the phone user must open a SMS and click on its contents.

How does the GPS Trace work?

When you execute a GPS Trace, a SMS is sent to the mobile phone.
As soon as the contents is opened, Celltrack will try to find out the exact location by turning on the GPS antenna and localising its IP address. Whether or not the GPS trace succeeds, depend on the interaction with the phone user. Whenever the GPS trace succeeds, you will receive two emails The first one containing an estimated location based on the phone’s IP address and the second one containing the exact location acquired from the phone its GPS antenna.

What is so special about your SMS service and how does it work?

Our SMS service differs from others in that we allow you to enter any desired name or number in the ’from’ field. This means that the receiver will think the SMS was sent by : ‘Anonymous, ‘God’ ‘Your-name’ or anything else imaginable as long as it is in accordance with local legislation.

What is a Flash SMS?

A Flash SMS is a special kind of SMS that is automatically opened by the receiving phone and will occupy the entire screen (on most phones). Therefore the receiver cannot avoid reading the message you sent . The message will block the phone screen until the phone user has read and dismissed the message. A flash SMS cannot be saved on IOS . Once the receiver presses ‘Dismiss’ the message will disappear. Some android devices do have an option to save the message. You can choose to be completely anonymous when using a Flash SMS.

What is a Voice Message and how does it work?

A Voice Message is a way to:
- surprise someone with a nice/funny message
- send a message while you stay anonymous.

A Voice Message works in the following way:
1 – You enter the telephone number of the person that you want to reach.
2 – You enter the telephone number you want the receiver to see on their screen.
3 – You write the message you want the receiver to hear.

CellTrack will call the number you specified and the receiver will see an incoming call from the phone number you wanted him/her to see. As soon as the receiver picks up, Celltrack reads the message aloud in the voice that you have selected. You can also repeat the message a few times if wish.

Account & Privacy

Why do I have to sign up for an account?

You need an account, so we can keep track of your Credits. There are also some functions, like the GPS trace, where we send an email with confidential information to your account.

How do I delete my account?

You can delete your account at any time, by logging in and going to ‘Account management’. Below your personal details you will find a button 'Delete my account'.
By clicking on this button all of your personal and confidential information is destroyed. Please keep in mind that if you had any Credits left that these will also be destroyed.

What information does CellTrack store , and why?

CellTrack saves your email and user history.
These are essential for our services to work correctly. You can see, edit or deleted your information any time you wish.
CellTrack does not share or sell your information with third parties.
For more information, please refer to our ‘Privacy policy’ at the bottom of this page.

What will show up on my bank statements?

Bank statements will show: Cellular Intelligence B.V. via STRIPE , PAYPAL or STG MOLLIE PAY.

What do I do in case of a malfunction?

If you are experiencing a problem, please contact us through the SUPPORT form.
Please report to us what page malfunctioned, what you were doing shortly before it happened and what exact information you entered on the page.
Also ,print-screens are very useful.

I do not want to be traced. How can I rule out my phone number?

We have established a do-not-trace-me registry to protect your privacy.
Anyone can opt out by entering their number into this registry and pressing the ‘Send’ button.
Within 1 minute you will then receive a SMS with a code. When you fill in this code on our website, we know that the phone number you entered actually belongs to you and the phone number is automatically excluded from future tracing. You can find the do-not-trace-me-registry at the bottom of this page.

According to the law, when am I allowed to retrieve a phone’s location?

Do to the fact that Celltrack can be used worldwide, clients should be aware of local legislation.
In general Celltrack can be used to track a mobile phone if:
- It is your own phone.
- Your phone was stolen.
- You want to trace your children (under 16 years of age).
- You want to trace the location of someone over whom you have the authority to do so.
- If you got explicit permission from the person you wish to trace
- Your trace is for business use and you have a contract with this person.

You cannot use Celltrack if:
- The person does not want you to trace them.
- You do not have explicit permission of the person you wish to trace
- You want to trace a person without their knowledge & consent .
There are many more situations in which by law you are or are not allowed locate a phone. To be 100% certain of what you are allowed to do in your country, always seek professional guidance before you attempt trace a phone that is not yours.

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